Friday, 15 November 2019

5 Job Opportunities at CRDB

CRDB Bank PLC is looking for suitable people to fill vacant positions of ​Contact Centre Agent ​(5 Positions) in the Department of Customer Service at the Head Office, in Dar es Salaam.

Job Purpose:
To attend to customer interactions including inquiries, requests, suggestions, and complaints efficiently and effectively as per Bank’s operating procedures.

Key responsibilities:

  • Respond to customers via different channels (social media, emails, calls and live chat) and provide a quality response as per Contact Centre guidelines.
  • Record all customer interactions into the system to allow quality reports and follow up of pending queries.
  • Seek assistance from supervisors on complex queries so as to maintain good customer service delivery.
  • Maintain good adherence to timetable scores to facilitate efficient management of customer queries.
  • Process and follow up on customers’ products/services applications received through the Contact Centre to the relevant units to ensure service delivery is done within the set agreed time.
  • Represent Bank’s corporate values and excellence while following approved operating procedures in every contact with customers to ensure consistent delivery of service as per the Bank’s standards.
  • Acquire sufficient Bank’s product/services, outlet locations, and service requirements knowledge to ensure correct information is transmitted to customers as per the Bank’s standards.
  • Keep records of all call information (conversations) according to standard operating procedures (in a comprehensible way).
  • Build sustainable relationships and engage customers by taking the extra mile.


People Management Function

  • Provide high quality of integrity, good teamwork spirit and maintain excellent interpersonal relationships with other peers and management.

Customer Focus Functions

  • Attend to customers’ contacts, inquiries and complaints regarding Bank’s products and services, delivery of service issues, outlet location issues and other queries to
  •  ensure that customers are responded in a manner reflective of Bank’s standards, operating procedure, corporate culture factors and unit plans.
  • Provide a high quality of performance in all active Contacts, applying extra efforts to give a solution to customers in the very first contact.
  • Escalate and follow up to respective business units on customers’ contacts, inquiries and complaints to ensure solutions are availed to customers in a timely manner as per Bank’s standards.

Business Functions

  • Executes campaigns through outbound calls including welcome cycles, telesales and customer call back.

Experience, Knowledge and Skills Requirements

  • Bachelor’s degree in Business Studies or any other related field in customer service.
  • 2 years of previous customer service experience is preferred.
  • Knowledge of banking products and services.
  • Knowledge of customer service practices and principles.
  • Competent with Contact Centre systems.
  • Excellent communication skills.
  • Willingness to go the extra mile to deliver.
  • Good data entry and typing skills.
  • Attentive Listening skills.
  • Problem analysis and problem-solving.
  • Ability to deal with/handle challenging customers.
  • Flexibility on change of duties and time.
  • Ability to cope with Contact Centre dynamics.


Remuneration:
CRDB BANK PLC offers competitive remuneration and benefits. Successful candidates will receive attractive and competitive package commensurate with demands of the position.

Mode of Application & Closing Date
Interested candidates who meet the above criteria should submit an Application Letter accompanied with copies of academic transcript, certificates and with a detailed up to date CV with two work-related referees addressed to the Director of Human Resources to reach him not later than ​19​th​November 2019.

Director of Human Resources
CRDB Bank Limited
P.O. Box 268
DAR ES SALAAM
Tel: 022-2117441/7

Email: career.career@crdbbank.com

Senior Manager – ICT Audits & Data Analytics

CRDB Bank Plc is inviting applications from qualified and experienced candidates ​to fill the vacant positions existing in the Department of Internal Audit.

The Bank seeks to recruit highly competent, self-motivated and professional individuals to fill the following positions:

Senior Manager – ICT Audits & Data Analytics 

Job Summary
To oversee planning, execution, reporting and follow up of ICT audits and any other audit engagements assigned to provide assurance that IT risks relating to confidentiality, integrity and availability of information are mitigated to acceptable levels. The role entails evaluating whether internal controls, risk management and governance processes relating to ICT operations are adequate and effective and CRDB Bank ICT policies & procedures, applicable laws and regulations regarding privacy and security in data processing are adhered to. The role requires participating in developing a Risk Based Annual Audit Plan for approval by the Board Audit Committee.


Key responsibilities:
Audit Delivery & Stakeholders Management
  • Overseeing planning and scoping of audit assignments relating to ICT operations and any other areas assigned, determining engagement scope & objectives, conducting a risk assessment, including fraud risk assessment, allocating audit resources, defining deadlines and ensuring a comprehensive and appropriate terms of reference is set for each review.
  • Lead fraud risk assessment based on previous fraud cases or scenario planning ensuring adequacy of controls is assessed in those areas and tests are designed to test the effectiveness of identified key controls in either preventing or detecting ICT related fraud risks.
  • Ensure audit tools are effectively used to bring efficiency and effectiveness in the audit process.
  • Developing standard scripts for data analytics for all key systems in the Bank.
  • Develop and maintain a database of identified risks and tests to be carried in data analytics from the Bank’s systems across the network.
  • Ensure audits are carried out in line with International Standards for the Professional Practice of Internal Auditing as issued from time to time by the Institute of Internal Auditors as well as those issued by Information Systems Audit and Controls Association (ISACA).
  • Provide guidance to Audit Managers /auditors during audit assignments with emphasis on process understanding, risk identification and assessment, root cause identification and development of recommendations that address the root causes and issue audit reports that meet the required standard for reporting to Management and make oral or written presentation on the audit issues at the request of management or at his/ her own initiative.
  • Lead discussions with business leaders regarding audit observations and root causes of issues upon consultation with the Director of Internal Audit where applicable.
  • Ensure that documentation throughout the audit lifecycle (scoping, understanding processes, identifying risks and controls, assessing controls and identifying issues) is accurate, reflective of work performed and supports the conclusions drawn.
  • Consulting Management, risk teams, internal auditors or the business to identify high risk areas that should be subjected to assessment and carrying out data analytics on regular basis;
  • Represent the Internal Audit Department, upon consultation with the Director of Internal Audit, on various projects that aim at improving risk management, governance and controls surrounding ICT systems within CRDB Bank.
  • Supervise support on automated audit tools used in the department.
  • Perform follow-up audit reviews to determine the extent to which root causes of issues observed have been closed and supported with sufficient, reliable and relevant evidence.
  • Participating in preparation of the annual audit plan.

People Management and Leadership
  • Provide leadership to Audit Managers and Auditors by mentoring and coaching, providing constructive feedback including formal performance management to ensure personal and professional growth of auditors under his/her supervision.
  • Provide regular training to auditors on ICT risks and controls.
  • Managing audit teams and ensuring audits progresses as planned as regards scope, budget and timetable.
Knowledge Management
  • Improving technical knowledge through self-learning or training including fulfilment of mandatory Continuous Professional Development (CPD) requirements.
  • Sharing knowledge with the audit team and peers in the business through presentations and other forms.
  • Provide advice to the business at its request or his/her own initiative that will contribute to the improvement of risk management, controls and governance matters in the Bank’s ICT systems.
Education Requirements
  • Master’s degree in information technology or business related from any accredited University.
  • Degree in Computer Science from any accredited University.
  • Certification in Information System Audit (CISA) is a must. Certified Internal Auditor (CIA) or Public Accountant (CPA / ACCA) will be added advantage.
Experience, Knowledge and Skills Requirements
  • A minimum of 7 years’ practical experience on managing audit of banking operations and has demonstrated a high degree of professional competence, administrative capabilities and initiative in the general organization and management of Department of Internal Audit and shown merit and ability as reflected in work performance and results.
  • Demonstrated advanced proficiency in applying automated audit tools
  • Knowledge of the systems supporting operations of the Bank
  • Sound knowledge of Bank of Tanzania Regulations and best Banking practices.
  • Strong Communication Skills, Sound Business acumen and Leadership skills
Remuneration
CRDB BANK PLC offers competitive remuneration and benefits. Successful candidate will receive attractive and competitive package commensurate with the demands of the position.

Mode of Application & Closing Date

Interested candidates who meet the above criteria should submit an Application Letter accompanied with copies of academic transcripts, certificates and with a detailed up to date CV with two work related referees addressed to the Director of Human Resources to reach him not later than​ 20​th​ November 2019.

Director of Human Resources CRDB Bank Limited
P.O.Box 268
DAR ES SALAAM
Tel: 022-2117441/7
Email: career.career@crdbbank.com

Thursday, 14 November 2019

Maintenance Superintendent


Geita Gold Mining Ltd (GGML) is Tanzania’s leading gold producer with a single operation in Geita Region. The company is a subsidiary of AngloGold Ashanti, an international gold producer headquartered in South Africa, with operations in more than ten countries, in four continents. The mine is situated in the Lake Victoria Gold fields of North Western Tanzania, only about 85 km from Mwanza City and 20 km South East of the nearest point of Lake Victoria. The company has its head office in Geita, only 5 km west of the fast growing town of Geita, and also a supporting office in Dar es Salaam. Applications are invited from ambitious, energetic and performance driven individuals to fill in vacant position mentioned below:

Position: Maintenance Superintendent

Job Number: GGM-2019-XPE-05

Number of Positions: 01.

Works For: Process Manager.

Qualifications:
BSc in Engineering

Experience:
A minimum of 10 years in fixed Plant Maintenance.

Purpose of the Role:
Role responsible for Managing all maintenance in the process plant.

Main or Key Accountabilities:

  • Oversee all aspects of site maintenance, possibly with specialist teams (mechanical, electrical/electronic, hydraulic, etc.), covering the mine itself, the associated processing mill, and related conveyor systems
  • Collaborate with plant manager to recommend all operational improvements to processes and facilitate reduction in cost and ensure efficiency of all programs and adhere to GGM policies and Procedures
  • Responsible for all the people (including contractors), equipment, tools, spare parts and materials in area of responsibility.
  • Prepare and approve preventative maintenance and other plans, allocate work to their teams, oversee progress, solve problems and take corrective action when required.
  • Prepare reports and briefs on equipment, safety, progress on projects and other matters
  • Work with Engineering department on equipment performance and operations.
  • Oversee the development of Maintenance Supervisors, providing support, encouragement, advice and guidance
  • Establishment of resources necessary to execute each work (manpower, materials, tools, contractors, etc
  • Preparation of monthly work plan and joint analysis with production
  • Analysis of work feedback to improve maintenance process
  • Develop and maintain an effective and trust worthy work environment all times
  • Preparing weekly maintenance schedules and allocate work
  • Liaise with suppliers and consultants



Additional Requirements:

  • Must have Good written and oral communication skills in English language and
  • Able to show initiative and co-ordination skills and be able to interact within all Mining Personnel and Maintenance sections.
  • Be physically fit and be able to pass pre-employment and medical examinations.
  • Be able to work at minimum supervision.


Mode of Application:
Application cover letter (Subject should be Maintenance Superintendent/or quote the job number), detailed CV, copies of relevant certificates, e- mail and telephone contacts, names and addresses of three referees, to be forwarded to below address.

You will be required to bring original certificates if you are contacted for interviews.

Contact Address:

Senior Manager Human Resources,
Geita Gold Mining Ltd,
P.O.Box 532,
Geita.

Email: jobs.geita@AngloGoldAshanti.com

Superintendent UG Planning

Geita Gold Mining Ltd (GGML) is Tanzania’s leading gold producer with a single operation in Geita Region. The company is a subsidiary of AngloGold Ashanti, an international gold producer headquartered in South Africa, with operations in more than ten countries, in four continents. The mine is situated in the Lake Victoria Gold fields of North Western Tanzania, only about 85 km from Mwanza City and 20 km South East of the nearest point of Lake Victoria. The company has its head office in Geita, only 5 km west of the fast growing town of Geita, and also a supporting office in Dar es Salaam. Applications are invited from ambitious, energetic and performance driven individuals to fill in vacant position mentioned below:

Position: Superintendent UG Planning.

Job Number: GGM-2019-XMT-06

Number of Positions: (1 Position)

Works For: Senior Manager – Technical Services

Qualifications: BSc Mining Engineering

Experience:
Minimum 10 years’ experience working in Hard Rock Mechanized UG Mines The primary role is to produce mine designs and schedules for the underground mine to meet budget physicals in a manner consistent with Company’s Vision and Values

Purpose of the Role:
Producing plans and designs to support all mining functions of the underground Producing production forecast and budget for the underground mine Integrating all mining functions including grade control and exploration Provide cross-functional technical and cost inputs into in relation to mining and infrastructure studies and continuous improvement projects.

Role Accountabilities

  • Development of plans to support the execution of the strategies to optimize the productivity and profitability of the underground mining operations Deliver physicals schedule and cost schedule for the underground mine with accuracy commensurate with the confidence of the reserve or resource for the full asset life.
  • Deliver ail work packages required for the underground mine production department
  • Develop systems for the mining department work, integrating processes managed at the superintendent level to provide effective planning of work, efficient and safe work practices, and monitoring
  • Drive value creation across the mining department by implementing continuous improvement in line with Operational Excellence.
  • Develop and maintain constructive relationships with colleagues, business partners, regulators, government and other stakeholders, utilizing these relationships to successfully resolve issues if, or when, they arise

Role Authorities
Manage a team of Planning Engineers, Mining Engineers and Graduate Engineers
Build organizational capability within the planning workgroup (people & organizational structure, personnel, and contractors) to successfully deliver the Underground Mining Department budget and Life of Mine plan.

Technical Competencies

  • Proficient in Studio 5D Planner, EPS, MSO, Vulcan
  • Reserve block model conversions
  • Ability to visualize and communicate mine designs using specialized mine design software.
  • Leadership Competencies
  • Provide a safe work environment, implement and deliver compliance with SHE&C plans, management systems and processes within the planning group.
  • Accountable for applying Management and People Practices
  • Personal Effectiveness Appraisal & Review
  • Coaching and Training
  • Strong interpersonal, communication and motivating skills Communicating in multiple layers.
  • Ability to collaborate effectively with other departments.


General
Tanzanian driver’s license

Mode of Application:
Application cover letter (Subject should be Superintendent UG Planning/or quote the job number), detailed CV, copies of relevant certificates, e- mail and telephone contacts, names and addresses of three referees, to be forwarded to below address.

You will be required to bring original certificates if you are contacted for interviews.

Contact Address:
Senior Manager Human Resources,
Geita Gold Mining Ltd,
P.O.Box 532,
Geita.

Email: jobs.geita@AngloGoldAshanti.com



NB: Internal applicants may submit applications to departmental HR Officer.

All internal applications must be endorsed by the applicant’s head of department.

4 Job Opportunities - ICT OFFICER I at TCRA

The Tanzania Communications Regulatory Authority (TCRA) is a quasi-independent Government body responsible for regulating the Communications in Tanzania. It was established under the Tanzania Communications Regulatory Act No.12 of 2003 to regulate the electronic communications, Postal services and Broadcasting (for Mainland Tanzania only) in the United Republic of Tanzania. The Authority became operational on 1 st November 2003 and effectively took over the functions of the now defunct Tanzania Communications Commission (TCC) and Tanzania Broadcasting Commission (TBC) respectively.

For effective implementation of its duties and responsibilities, TCRA hereby invites applications from suitably qualified Tanzanians to fill the following vacancy in its establishment.

Job Position: ICT OFFICER I –  4 Positions

Job Purpose
Designing and developing software applications based on technical solutions. The primary objective is to help TCRA be more efficient by developing technology based solutions in a cost-effective way.

Duties and Responsibilities

  • Evaluate and identify technologies appropriate for TCRA’s operations;
  • Designing, coding and debugging software applications in various software languages (Java, C/C++, .NET, PHP);
  • Carry out Software testing, quality assurance and maintenance of standards compliance;
  • Support & maintain TCRA systems and document software functionalities;
  • Integrate TCRA Application Software Systems;
  • Execute other assignments as may be assigned from time to time by superiors


Qualifications and Experience

  • Holder of at least Bachelor Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, Data Science or equivalent qualifications from recognized institution with working experience of at least three (3) years in related field. 
  • Relevant recognized ICT professional certifications such as C, C++, Python and Ruby Python
  • Certifications and/or Java Certified Programmers and/or Microsoft Certified Solutions
  • Developer and/or Certified Secure Software Life cycle Professional and Strong knowledge and experience with relational database systems (preferably MS SQL Server) and SQL will be an added advantage.


Person Specifications

  • Essential Skills/Abilities
  • Good knowledge of UML and ASP.NET, plus Net and MS Windows SDK/APIs;
  • Good knowledge on Web Services, XML technologies and strong troubleshooting, debugging and analysis skills;
  • Advanced knowledge of mobile application such as iOS and Android Platform, SMS Gateway, SMPP, Database Optimization;
  • Practical knowledge and skills relevant to the job
  • Excellent analytical skills;
  • Demonstrate ability to work collaboratively as a team player especially with system analysts and designers;
  • Ability to plan, organize, prioritize and manage complex and delicate tasks;
  • Results and performance-driven with commitment to realization of the Authority’s strategic objectives;
  • Able to work independently and manages expected deliverables;
  • Flexible, proactive, attention to detail, ability to work under pressure;
  • Self confidence in work planning and decision making;
  • A good feeling for confidentiality and working in a procedural matter.


 Desirable

  • A person with good communication skills, orally articulate, good written communication skills, good writer, good analyzer and good listener;
  • Ability to draw reasonable, logical conclusions or assumptions from limited information;
  • Display a great deal of creativity in problem solving and who pays attention to
  • Visionary person who can create code and libraries that are open to refactoring and easy to use in all code languages and who is able to see that the impact of present-day decisions is paramount to building


GENERAL CONDITIONS

  • All applicants must be Citizens of Tanzania of not more than 35 years of age;
  • Applicants must attach an up-to-date Curriculum Vitae (CV) having reliable contacts; postal address/post code, e-mail and telephone numbers;
  • Applicants should apply on the strength of the information given in this advertisement;
  • Applicants must attach their certified copies of the following certificates;
  • Degree/Advanced Diploma/Diploma/Certificates;
  • Degree/Advanced Diploma/Diploma transcripts;
  • Form IV and Form VI National Examination Certificates;
  • Birth certificate
  • Applicants who will attach copies of the following certificates will not be considered;
  • Form IV and form VI results slips
  • Testimonials and all Partial transcripts
  • Applicants who have retired from the Public Service for whatever reason should not apply;
  • Applicants should indicate three reputable referees with their reliable contacts;
  • Certificates from foreign examination bodies for Ordinary or Advanced level education should be certified by The National Examination Council of Tanzania (NECTA) and National Council for Technical Education (NACTE);
  • Certificates from foreign Universities should be verified by The Tanzania Commission for Universities (TCU);
  • Applicants with special needs/case (disability) are supposed/advised to indicate;


The post applied for should be clearly marked on top of the envelope and addressed to:

Director General,
Tanzania Communications Regulatory Authority,
Mawasiliano Towers,
20 Sam Nujoma Road,
P.O.Box 474,
14414 DARESSALAAM, TANZANIA.


Deadline for application is Monday 25th November 2019;

Only short listed candidates will be informed on a date for interview.

Treated as criminal offence legal action shall be

Monday, 11 November 2019

7 Things to Look for in a Job Advert That Many Candidates Ignore


Many candidates and job applicants are qualified differently thus it becomes very hard for human resource experts to select those to call in for an interview. 

But just think for it in a minute, 

where should they start from in doing their short listing? 

Obviously at the irrelevant applicants, 

come to those relevant but not qualified, 

the overqualified and then list those to call in. 

At this point what your CV portrays is very important and thus try to match your CV with the job applied for. 

Be very careful when deciding to apply for a job, look at the following features:


Step #1:   Background/ General Description of the organization. 

This is a very important part of a job advert. It helps you to understand the kind of organization you are applying to.

People have different tastes of companies in which they want to work and thus the background information gives insight to the kind of industry the company operates in, the general activities of the company and where it should be classified. 

In this section you need to ask yourself a few questions before you apply to that organization because this is where the information are. 

There are people who hold different opinion about some organizations and thus will not apply a job to those places. 

If it is a project or an NGO then you will know from reading the organasation background.


Step #2:   Job Summary.

In this section we find what are the details of the job, what the incumbent does from day to day in the office, what it will entail to hold such an office and presents an understanding into the office bearer. 

At this stage you should look at your personal strengths and see if you are able to perform what it takes to be in the office. 

Match your general skills with the job summary before you even go to the requirements. 

Some job performance goals may be a tall order but you can apply with the intention of improving your skills to fit into that job.



Step #3:   Key Functions and activities

This is not a broad area because all it does is to define further the attributes of the job. 

Here you will see who you will be reporting to or which group you will be working with. Basically it defines the environment where you will be operating in. 

Bellow is an example of a functional job description:

• In liaison with Programme Officer, Research, Planning and Policy, collect, analyze and disseminate information and data about children to relevant organizations for use in sector planning and implementation of programmes and projects and other activities.

• Monitor, assess and evaluate performance of activities and other initiatives undertaken by agencies to define opportunities, impact and adherence to objectives and goals of the Council.


Step #4:   Qualifications.

This as you can guess is the educational and non-educational skills that you may possess. 

The question comes that, is it mandatory to have all the educational qualification before you apply for a job?

Well, the answer is NO. 

You can have a few qualifications and provided you feel that you can perform the job, then you can apply and hope to explain yourself in front of the interviewing panel during the interview. 

The non-educational skills are very important and even when in an interview portray yourself as someone who can do more than the technical skills required for the job. 

Not many jobs require nerds or geeks in the offices, you must be outgoing, pay attention to detail, a natural leader, be a team player and other virtues that are not taught in classes.


Step #5:   Experience.

This is the killer and a discouraging element in a job advert. 

Most job seekers go to the newspapers or to websites like ajirablog.com to look for jobs and they are always concerned about the years of experience that are highlighted.

It is easy to get discouraged by this fact but don’t be. 

When you find a job advert that requires a 5 years of experience and you have 3, please apply if you want to. 

If a job requires specific experience and you feel that yours is irrelevant then try to portray relevant responsibilities that may be used in performing your current job applied for. 

People tend to run away when they see experience mentioned and they think they don’t have any. 

We advise that, you list your internship experience, other leadership roles that may have exposed you to some good experience and any other thing you feel relevant but be careful to be brief.

Step #6:   Contact address and deadline.

 I can’t explain how important it is to get this straight, check and recheck the email address you are sending your CV to or the physical address on the envelope. 

Don’t send a CV to Vodacom Tanzania in the cover letter and outside you have done a mistake and addressed it to Tigo Tanzania. 

Also be careful with the deadline so that you can apply early enough. 

Normally the first excuse to be kicked out of the selection list is the application date.

Step #7: Look out for special instructions. 

If the job advert says, "Apply by email within three days," then you must apply only by email and within three days. 

Many candidates miss out because they miss these statements, that are not immediately apparent, but are very important.


Final Words

Most people fear applying for jobs for various reasons but today I can tell you that the cost of not applying is more than that of applying and failing. 

The world is moving very fast and thus most job adverts are going online, all you need is access to internet and an email address. 

Make sure you have a CV and copies of cover letters somewhere in your email saved, they help. 

Now I’d like to hear what you have to say. 

Are you going to use these tips and apply them into your job searching?

Let me know by leaving a comment below.

All the best in your job search. 

Wednesday, 6 November 2019

Warehouse Clerk

POSITION TITTLE: Warehouse Clerk
REPORTS TO: Department Manager
LOCATION: KIBAHA, Lulanzi Area

KEY RESPONSIBILITIES:

  • Prepare and complete orders for delivery or pickup according to schedule
  • Perform inventory controls and keep quality standards high for audits
  • Keep a clean and safe working environment and optimize space utilization
  • Complete diary logs into inventory
  • Report any discrepancies
  • Communicate and cooperate with supervisors and coworkers
  • Follow quality service standards and comply with procedures, rules and regulations
Key Competencies:

  • Computer Proficiency especially Microsoft excel
  • Familiarity with modern warehousing practices and methods
  • Good organizational and time management skills


Experience & Training.

  • Bachelor degree in Supply Chain Management, Procurement, Logistics, Business Administration or related.
  • Basic computer knowledge is a must


HOW TO APPLY
Interested and qualified candidates should forward their detailed CV before 8th November, 2019 to kedsrecruits@gmail.com (indicate the position title in the email subject line).


Only shortlisted candidates will be contacted.







Human Resources Assistant

POSITION TITTLE: Human Resources Assistant
REPORTS TO: Department Manager
LOCATION: KIBAHA, Lulanzi Area

KEY RESPONSIBILITIES:
  • Compiling daily, weekly and monthly report of new Joining and terminated staff 
  • Filling and documentation
  • Compensation and Benefits
  • Prepare monthly and annual leave roaster for the company
  • Dealing with staff grievances
  • Any other duties as may be assigned by HRM, HRBP or Supervisor                                                                                                   
Key Competencies:
  • Computer Proficiency especially Microsoft excel 
  • Familiarity with Tanzania Employment and Labour Laws
  • Good organizational and time management skills

Experience & Training.
  • Bachelor degree in Human Resources Management, Public Administration  or related from recognized Universities.
  • Experience of not less than 1 year 


HOW TO APPLY
Interested and qualified candidates should forward their detailed CV before 8th November, 2019 to kedsrecruits@gmail.com (indicate the position title in the email subject line).

Only shortlisted candidates will be contacted.







Monday, 4 November 2019

Customer Service Officer at Speedball Courier Services Ltd

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across several communication channels.

Job title: Customer Service Officer
Location: Dar es salaam

Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year
Job Description
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
Requirements:
  • Diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

How to Apply
Please manually apply for this job using the details below:
Send your application letter, CV to hr@speedballcourier.com by 06th November 2019.

When applying do quote the post you are applying for in the Subject.

Operations Officer at Speedball Courier Services Ltd

Job title: Operations Officer
Location: Dar es salaam

Reporting to the Operations Manager, the incumbent is responsible for coordinating courier and logistics for their clients. They deal directly with clients, carriers and different departments within the company. They are required to manage operations effectively and efficiently and to consistently ensure that clients are satisfied. Upon request, they will perform all other tasks related to this position.

Minimum Qualification: Diploma
  • Experience Level: Executive level
  • Experience Length: 1 year

Job Description
  • Ensures that all services are delivered according to client’s standards, specifications and KPIs;
  • Drive, monitor, enhance, and Develop business
  • Analyzes client requests and propose appropriate solutions.
  • Ensures that operations requested by the client comply with transportation standards.
  • Coordinates the client’s credit analysis with the Accounting Department.
  • Conducts necessary research with carriers (all modes) in order to respond adequately to client requests and, if necessary, seeks assistance from his team leader.
  • Selects carriers and vendors according to clients’ needs and specified criteria.
  • Prepares proposals for clients based on all their specifications, validates terms and obtains necessary approvals.
  • Follows procedures established by the department.
  • Validates method of payment with the client.
  • Handles pick-ups and deliveries according to clients’ SOP requirements and conducts audits of internal procedures;
  • Manages daily priorities related to the logistics and operations of his clients’ cargo, and ensures all required documents are completed with precision.
  • Processes required shipping documents with a high degree of accuracy. Tracks and traces the client’s cargo and keeps him informed in real-time of the status of his shipment.
  • Suggests solutions when operations problems arise.
  • Complies with the SOP (client’s operating procedures).
  • Offers the best solutions to clients and acts in a way that ensures their loyalty;
  • Liaises with the different parties. Proactively identifies potential problems and ensures the situations are resolved as quickly as possible, keeping the client informed and supporting him in finding solutions.
  • Participates in meetings required by the employer;
  • Maintains good relations with colleagues and positively contributes to the work environment
  • Collects and shares relevant information about clients, work tools, forms and data with all internal parties.
  • Complies with company policies and procedures

Qualifications:
  • Education/Training:
  • Diploma in logistics and supply chain management or equivalent
  • 1 to 3 years of experience in a similar position;
  • Experience managing freight/cargo/courier;
  • Experience and solid proficiency in Incoterms (internationally accepted commercial terms defining the respective roles of buyer and seller in the arrangement of transportation and other responsibilities and clarifying when the risk/liability for the merchandise transfers from seller to buyer);
Knowledge:
  • Bilingual (Kiswahili– English) (verbal and written); (advanced level essential);
  • Proficiency in MS-Office suite;
  • Minimum knowledge of customs procedures and customs duties (desirable);
  • Good geographical knowledge
  • Focus on client service
  • Communication skills;
  • Ability to manage multiple files simultaneously in a fast-paced environment;
  • Ability to work under pressure;
  • Organization skills;

How to Apply
Please manually apply for this job using the details below:
Send your application letter, CV to hr@speedballcourier.com by 06th November 2019.

When applying do quote the post you are applying for in the Subject.

Riders at Speedball Courier Services Ltd


Our Client offering courier services across the country is looking for Riders.

Job title: Riders
Location: Dar es salaam

Minimum Qualification: Certificate
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Duties
  • Collect and deliver documents, packages or parcels to and from customers
  • Run errands such as banking of cheques, payment of bills, renewal of licenses.
  • Proper documentation of all collections and deliveries
  • Reconciliation of daily deliveries/ activities
  • Custodian of allocated motorbike and accessories.
  • Keep allocated motorbike clean and in good working condition
  • Undertake office errands when need arises
Job Requirements
  • Ability to communicate effectively (oral and written) in English and Kiswahili.
  • Minimum education level: (C.S.E)
  • High level of integrity
  • Good customer service skills
  • High level of personal hygiene
  • Previous work experience as a rider a great advantage
  • Good knowledge of the towns and environs
  • Valid Motorcycle Driving License with at least 2 years of experience in riding a motorcycle.

How to Apply
Please manually apply for this job using the details below:
Send your application letter, CV to hr@speedballcourier.com by 06th November 2019.

When applying do quote the post you are applying for in the Subject.

Commercial Manager at Global Packaging


Global Packaging (T) Ltd is a private company registered under the Companies act, 2002 (CAP 212) dealing with production and selling of packaging materials (PP woven bags).


We are looking for Commercial Manager who will be responsible with the following duties;

1. Maintain sustainable relationships with existing customers and develop a strategy to increase new customers.
2. Develop risk assessments and pricing structures for products to work toward organization objectives.
3. Develop strong relationships with different departments within their company to ensure everyone is working toward the same targets and goals.
4. Analyses sales and other reports that give insight into how a company can make adjustments to improve performance.
5. Ensure timely servicing customers’ orders and delivering their consignments
6. Develop commercial procedures and Implementation.
7. Make sure all Customers have the contractual Agreement with GPTL
8. Ensure timely collection of sales and ensuring credit limits are adhered.
9. Deal with Customer claims, negotiation and settlement.
10. Prepare and Monitoring Sales Budget
11. Provide Daily update of Sales Orders.
12. Perform any task assigned by Managing Director.


Education, Knowledge, Skills and Experience
· At least 1st degree in Accounting, Marketing or Business Administration
· Possession of CPA/ACCA will be an added advantage.
· Must have a knowledge in accounts
· Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
· Excellent Interpersonal skills
· Judgment and Decision Making - considering the relative costs and benefits of potential actions to choose the most appropriate one.
· Active Learning - Understanding the implications of new information for both current and future problems-solving and decision-making.
· Attention to detail and high level of accuracy.
· Computer skills i.e. Microsoft Office and Tally.
· Must possess not less than 5 years of work experience.


How To Apply:
Interested candidates who meet the above criteria should submit a CV with three work related referees through recruitment@globalpackaging.co.tz.

Deadline of submission will be on 14th Nov, 2019

Sunday, 3 November 2019

Tender: Interagency Child Protection Assessment Consultant - Save The Children



Tender: Interagency Child Protection Assessment Consultant - Save The Children

Type: National and International

BACKGROUND
Humanitarian Agencies in Kigoma region: Inter-agency Child protection working group (CPWG) have been delivering child protection services for both Congolese and Burundian Refugees since 1995 and 2015 in Kigoma Region, Tanzania. The interagency CPWG working group comprises of UNHCR, UNICEF. MHA and Social Welfare office at regional ad district level, Save the Children, Plan International, IRC and Baba Watoto. Child protection interventions are implemented in Nduta. Mtendeli and Nyarugusu refugee camps. To improve the intervention, a number of needs and situational assessment have been conducted on yearly basis. This is to mitigate child protection risk related to refugee children in the refugee camps in Kigoma Region.

Job Summary: 
The Interagency Child Protection Assessment Consultant will work as the lead consultant and coordinate with Save the Children who are the primary contact agency for inter-agency child protection working group members during this exercise.

The consultant is expected to undertake the following tasks: 
• Desk review of situation analysis, past interagency child protection assessment reports.
• Develop an assessment plan that includes strategies to collect and analyse qualitative and quantitative data.
• Analyse and produce an assessment report that presents the data that highlights significant findings on child protection concerns in refugee camps to inform future programming.


The consultant should possess the following; 
• The consultant should have a minimum of a Master's degree, preferably in a social development discipline. In addition, he/she should have demonstrable experience in social research and a good appreciation of humanitarian programming contexts.
• Experience of working with refugee populations will be an added advantage.
• Should have demonstrated experience in mixed quantitative and qualitative data collection methodologies.
• The consultant should have demonstrated experience in child protection programming.
• Should have good analytical and report writing skills.

Please send an email to tanzania.logsshared@savethechildren.org  to request for a ToR and Job description with detailed Information on the assessment exercise and required qualifications.



How To Apply:
Full applications should be sent to the address below or electronically at Tanzania.Tenders@savethechildren.org with the title 'IA CP Needs Assessment' no later than 10:00 a.m. (EAT) on Friday 08th November 2019.

Tender Committee
Save the children International — Tanzania
Country Office, Plot No. 257 Kiko Avenue, Mwai Kibaki Road, Mikocheni
P.O. BOX 1041, Dar es Salaam - Tanzania

"Save the Children is committed to ensuring that all our personnel and programmes are absolute, safe for children. We undertake rigorous procedures during the selection process Including background checks to ensure that only people suitable to work with children are allowed to join our organisation.
All applicants will therefore be subject to this scrutiny.

Source: The Guardian 31st October 2019

Regional Sales Manager - Coca-Cola Kwanza

Coca-Cola Kwanza Ltd has an exciting opportunity in Sales and Marketing Department. We are looking for a talented individual with the relevant skills and experience in Sales for a Regional Sales Manager position, to be based in Coastal Territory. The successful candidate will report directly to the respective Sales and Marketing Manager.

Position: Regional Sales Manager (CCB191031-4)

Function: Marketing & Sales
Company: Coca-Cola Kwanza (Tanzania)
Job Type: Permanent
Location – Town / City Coastal Territory



Key Duties & Responsibilities

  • The incumbent will be responsible in leading the sales force and ensuring superior sales execution across the district.
  • Ensure profit and performance delivery of the district as per the plans.
  • Monitor and review Sales and Marketing performance, and guide, support and coach sales team to address off-track performance, where required. Cold drink equipment – determine functional requirements, population and location (provided to Supply Chain for execution).
  • Ensure the right sales force remuneration (fixed and variable) in collaboration with HR.
  • Build Capability and Manage Performance. Build and Motivate a high performing team.
  • Execution of Sales and Marketing Business Plan. Promotional Programs and Activities.
  • Demand Planning: Provide input to the Demand Planning Process. Manage Implementation of Marketing plan Manage the overall performance of the GT Sales Team covering the core functions of selling, merchandising, Account Development and its subsequent processes.
  • Executes quarterly (or as per agreement) business reviews by customer.
  • Understand pack margin and pack role per customer in order to optimize revenue growth.
  • Utilize market research and analysis such as Nielsen, loyalty data etc to formulate programmes and feedback to customer.
  • Builds personal relationship with customer through various interactions such as charity sports days, customer conference participation, corporate golf days, host at local and international conferences and sporting occasions.

Other jobs from coca cola kwanza:




Skills, Experience & Education

  • The candidate should have a Bachelor’s Degree in Business Administration or equivalent; 5 years sales experience in a managerial role (Preferably with FMCG).
  • The candidate should have commercial/ Industry awareness, excellent interpersonal and motivational skills. Should also have a great understanding of evolving business needs and how systems can be adapted to meet these needs and add value.
  • Should also be a strategic thinker, flexible, resilient, customer focussed and service oriented individual. Demonstrates high level of integrity.



CLICK HERE TO APPLY


Closing date:  12th November 2019

Mid Market Account Executive - Uber for Business


Uber for Business is rapidly expanding and is positioned to be the next growth engine for Uber. We are looking for highly motivated and self-driven individuals, with a clear passion (and resourcefulness) for growing strategic partnerships for Uber. The Account Representative who own a book of account on this team will be responsible for developing the full strategy in their assigned territory.

The Uber for Business sales team signs and on boards companies to provide them with a best in class ground transportation solutions.

What candidate will do:

What You'll Do
  •  Drive partnerships and sales of the Uber for Business platform, services, and solutions to target prospect companies through strategic conversations at all levels within these organizations
  •  Prepare a go-to market plan and sales strategy; prospect potential clients and conduct rigorous follow-ups to close deals
  •  Implement and launch Uber for Business with clients and ensure strong and consistent ridership
  •  Conduct needs analysis to uncover cross-selling opportunities
  •  Hit quarterly and annual revenue targets (quota carrying role)
  •  Plan and execute sales strategy and provide consistent and accurate forward-looking analysis
  •  Probe for objections, remove obstacles, and eliminate barriers to gain commitment
  •  Maintain the customer relationship and grow the business
  •  Work with customers (new and prospective) to introduce new feature roll outs
  •  Participate in periodic team reviews and updates on business progress, best practice sharing etc.
  •  Create documents like process playbooks, performance trackers etc. 



What You'll Need

  • 2- 3 Minimum Years of Experience with B2B sales
  •  Fluency in English is required
  •  A positive, self-motivated individual
  •  Excellent written skills and highly articulate
  •  Ability to multi-task, prioritize, and manage time effectively
  •  Professional, determined, and results oriented
  •  Positive attitude, highly collaborative and a self-starter


What You'll Do

  •  Drive partnerships and sales of the Uber for Business platform, services, and solutions to target prospect companies through strategic conversations at all levels within these organizations
  •  Prepare a go-to market plan and sales strategy; prospect potential clients and conduct rigorous follow-ups to close deals
  •  Implement and launch Uber for Business with clients and ensure strong and consistent ridership
  •  Conduct needs analysis to uncover cross-selling opportunities
  •  Hit quarterly and annual revenue targets (quota carrying role)
  •  Plan and execute sales strategy and provide consistent and accurate forward-looking analysis
  •  Probe for objections, remove obstacles, and eliminate barriers to gain commitment
  •  Maintain the customer relationship and grow the business
  •  Work with customers (new and prospective) to introduce new feature roll outs
  •  Participate in periodic team reviews and updates on business progress, best practice sharing etc.
  •  Create documents like process playbooks, performance trackers etc. 


What You'll Need

About the Team
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Apply Now