Showing posts with label Administration Jobs in Tanzania. Show all posts
Showing posts with label Administration Jobs in Tanzania. Show all posts

Friday, 15 November 2019

5 Job Opportunities at CRDB

CRDB Bank PLC is looking for suitable people to fill vacant positions of ​Contact Centre Agent ​(5 Positions) in the Department of Customer Service at the Head Office, in Dar es Salaam.

Job Purpose:
To attend to customer interactions including inquiries, requests, suggestions, and complaints efficiently and effectively as per Bank’s operating procedures.

Key responsibilities:

  • Respond to customers via different channels (social media, emails, calls and live chat) and provide a quality response as per Contact Centre guidelines.
  • Record all customer interactions into the system to allow quality reports and follow up of pending queries.
  • Seek assistance from supervisors on complex queries so as to maintain good customer service delivery.
  • Maintain good adherence to timetable scores to facilitate efficient management of customer queries.
  • Process and follow up on customers’ products/services applications received through the Contact Centre to the relevant units to ensure service delivery is done within the set agreed time.
  • Represent Bank’s corporate values and excellence while following approved operating procedures in every contact with customers to ensure consistent delivery of service as per the Bank’s standards.
  • Acquire sufficient Bank’s product/services, outlet locations, and service requirements knowledge to ensure correct information is transmitted to customers as per the Bank’s standards.
  • Keep records of all call information (conversations) according to standard operating procedures (in a comprehensible way).
  • Build sustainable relationships and engage customers by taking the extra mile.


People Management Function

  • Provide high quality of integrity, good teamwork spirit and maintain excellent interpersonal relationships with other peers and management.

Customer Focus Functions

  • Attend to customers’ contacts, inquiries and complaints regarding Bank’s products and services, delivery of service issues, outlet location issues and other queries to
  •  ensure that customers are responded in a manner reflective of Bank’s standards, operating procedure, corporate culture factors and unit plans.
  • Provide a high quality of performance in all active Contacts, applying extra efforts to give a solution to customers in the very first contact.
  • Escalate and follow up to respective business units on customers’ contacts, inquiries and complaints to ensure solutions are availed to customers in a timely manner as per Bank’s standards.

Business Functions

  • Executes campaigns through outbound calls including welcome cycles, telesales and customer call back.

Experience, Knowledge and Skills Requirements

  • Bachelor’s degree in Business Studies or any other related field in customer service.
  • 2 years of previous customer service experience is preferred.
  • Knowledge of banking products and services.
  • Knowledge of customer service practices and principles.
  • Competent with Contact Centre systems.
  • Excellent communication skills.
  • Willingness to go the extra mile to deliver.
  • Good data entry and typing skills.
  • Attentive Listening skills.
  • Problem analysis and problem-solving.
  • Ability to deal with/handle challenging customers.
  • Flexibility on change of duties and time.
  • Ability to cope with Contact Centre dynamics.


Remuneration:
CRDB BANK PLC offers competitive remuneration and benefits. Successful candidates will receive attractive and competitive package commensurate with demands of the position.

Mode of Application & Closing Date
Interested candidates who meet the above criteria should submit an Application Letter accompanied with copies of academic transcript, certificates and with a detailed up to date CV with two work-related referees addressed to the Director of Human Resources to reach him not later than ​19​th​November 2019.

Director of Human Resources
CRDB Bank Limited
P.O. Box 268
DAR ES SALAAM
Tel: 022-2117441/7

Email: career.career@crdbbank.com

Thursday, 14 November 2019

Maintenance Superintendent


Geita Gold Mining Ltd (GGML) is Tanzania’s leading gold producer with a single operation in Geita Region. The company is a subsidiary of AngloGold Ashanti, an international gold producer headquartered in South Africa, with operations in more than ten countries, in four continents. The mine is situated in the Lake Victoria Gold fields of North Western Tanzania, only about 85 km from Mwanza City and 20 km South East of the nearest point of Lake Victoria. The company has its head office in Geita, only 5 km west of the fast growing town of Geita, and also a supporting office in Dar es Salaam. Applications are invited from ambitious, energetic and performance driven individuals to fill in vacant position mentioned below:

Position: Maintenance Superintendent

Job Number: GGM-2019-XPE-05

Number of Positions: 01.

Works For: Process Manager.

Qualifications:
BSc in Engineering

Experience:
A minimum of 10 years in fixed Plant Maintenance.

Purpose of the Role:
Role responsible for Managing all maintenance in the process plant.

Main or Key Accountabilities:

  • Oversee all aspects of site maintenance, possibly with specialist teams (mechanical, electrical/electronic, hydraulic, etc.), covering the mine itself, the associated processing mill, and related conveyor systems
  • Collaborate with plant manager to recommend all operational improvements to processes and facilitate reduction in cost and ensure efficiency of all programs and adhere to GGM policies and Procedures
  • Responsible for all the people (including contractors), equipment, tools, spare parts and materials in area of responsibility.
  • Prepare and approve preventative maintenance and other plans, allocate work to their teams, oversee progress, solve problems and take corrective action when required.
  • Prepare reports and briefs on equipment, safety, progress on projects and other matters
  • Work with Engineering department on equipment performance and operations.
  • Oversee the development of Maintenance Supervisors, providing support, encouragement, advice and guidance
  • Establishment of resources necessary to execute each work (manpower, materials, tools, contractors, etc
  • Preparation of monthly work plan and joint analysis with production
  • Analysis of work feedback to improve maintenance process
  • Develop and maintain an effective and trust worthy work environment all times
  • Preparing weekly maintenance schedules and allocate work
  • Liaise with suppliers and consultants



Additional Requirements:

  • Must have Good written and oral communication skills in English language and
  • Able to show initiative and co-ordination skills and be able to interact within all Mining Personnel and Maintenance sections.
  • Be physically fit and be able to pass pre-employment and medical examinations.
  • Be able to work at minimum supervision.


Mode of Application:
Application cover letter (Subject should be Maintenance Superintendent/or quote the job number), detailed CV, copies of relevant certificates, e- mail and telephone contacts, names and addresses of three referees, to be forwarded to below address.

You will be required to bring original certificates if you are contacted for interviews.

Contact Address:

Senior Manager Human Resources,
Geita Gold Mining Ltd,
P.O.Box 532,
Geita.

Email: jobs.geita@AngloGoldAshanti.com

Superintendent UG Planning

Geita Gold Mining Ltd (GGML) is Tanzania’s leading gold producer with a single operation in Geita Region. The company is a subsidiary of AngloGold Ashanti, an international gold producer headquartered in South Africa, with operations in more than ten countries, in four continents. The mine is situated in the Lake Victoria Gold fields of North Western Tanzania, only about 85 km from Mwanza City and 20 km South East of the nearest point of Lake Victoria. The company has its head office in Geita, only 5 km west of the fast growing town of Geita, and also a supporting office in Dar es Salaam. Applications are invited from ambitious, energetic and performance driven individuals to fill in vacant position mentioned below:

Position: Superintendent UG Planning.

Job Number: GGM-2019-XMT-06

Number of Positions: (1 Position)

Works For: Senior Manager – Technical Services

Qualifications: BSc Mining Engineering

Experience:
Minimum 10 years’ experience working in Hard Rock Mechanized UG Mines The primary role is to produce mine designs and schedules for the underground mine to meet budget physicals in a manner consistent with Company’s Vision and Values

Purpose of the Role:
Producing plans and designs to support all mining functions of the underground Producing production forecast and budget for the underground mine Integrating all mining functions including grade control and exploration Provide cross-functional technical and cost inputs into in relation to mining and infrastructure studies and continuous improvement projects.

Role Accountabilities

  • Development of plans to support the execution of the strategies to optimize the productivity and profitability of the underground mining operations Deliver physicals schedule and cost schedule for the underground mine with accuracy commensurate with the confidence of the reserve or resource for the full asset life.
  • Deliver ail work packages required for the underground mine production department
  • Develop systems for the mining department work, integrating processes managed at the superintendent level to provide effective planning of work, efficient and safe work practices, and monitoring
  • Drive value creation across the mining department by implementing continuous improvement in line with Operational Excellence.
  • Develop and maintain constructive relationships with colleagues, business partners, regulators, government and other stakeholders, utilizing these relationships to successfully resolve issues if, or when, they arise

Role Authorities
Manage a team of Planning Engineers, Mining Engineers and Graduate Engineers
Build organizational capability within the planning workgroup (people & organizational structure, personnel, and contractors) to successfully deliver the Underground Mining Department budget and Life of Mine plan.

Technical Competencies

  • Proficient in Studio 5D Planner, EPS, MSO, Vulcan
  • Reserve block model conversions
  • Ability to visualize and communicate mine designs using specialized mine design software.
  • Leadership Competencies
  • Provide a safe work environment, implement and deliver compliance with SHE&C plans, management systems and processes within the planning group.
  • Accountable for applying Management and People Practices
  • Personal Effectiveness Appraisal & Review
  • Coaching and Training
  • Strong interpersonal, communication and motivating skills Communicating in multiple layers.
  • Ability to collaborate effectively with other departments.


General
Tanzanian driver’s license

Mode of Application:
Application cover letter (Subject should be Superintendent UG Planning/or quote the job number), detailed CV, copies of relevant certificates, e- mail and telephone contacts, names and addresses of three referees, to be forwarded to below address.

You will be required to bring original certificates if you are contacted for interviews.

Contact Address:
Senior Manager Human Resources,
Geita Gold Mining Ltd,
P.O.Box 532,
Geita.

Email: jobs.geita@AngloGoldAshanti.com



NB: Internal applicants may submit applications to departmental HR Officer.

All internal applications must be endorsed by the applicant’s head of department.

Monday, 4 November 2019

Customer Service Officer at Speedball Courier Services Ltd

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across several communication channels.

Job title: Customer Service Officer
Location: Dar es salaam

Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year
Job Description
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
Requirements:
  • Diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

How to Apply
Please manually apply for this job using the details below:
Send your application letter, CV to hr@speedballcourier.com by 06th November 2019.

When applying do quote the post you are applying for in the Subject.

Operations Officer at Speedball Courier Services Ltd

Job title: Operations Officer
Location: Dar es salaam

Reporting to the Operations Manager, the incumbent is responsible for coordinating courier and logistics for their clients. They deal directly with clients, carriers and different departments within the company. They are required to manage operations effectively and efficiently and to consistently ensure that clients are satisfied. Upon request, they will perform all other tasks related to this position.

Minimum Qualification: Diploma
  • Experience Level: Executive level
  • Experience Length: 1 year

Job Description
  • Ensures that all services are delivered according to client’s standards, specifications and KPIs;
  • Drive, monitor, enhance, and Develop business
  • Analyzes client requests and propose appropriate solutions.
  • Ensures that operations requested by the client comply with transportation standards.
  • Coordinates the client’s credit analysis with the Accounting Department.
  • Conducts necessary research with carriers (all modes) in order to respond adequately to client requests and, if necessary, seeks assistance from his team leader.
  • Selects carriers and vendors according to clients’ needs and specified criteria.
  • Prepares proposals for clients based on all their specifications, validates terms and obtains necessary approvals.
  • Follows procedures established by the department.
  • Validates method of payment with the client.
  • Handles pick-ups and deliveries according to clients’ SOP requirements and conducts audits of internal procedures;
  • Manages daily priorities related to the logistics and operations of his clients’ cargo, and ensures all required documents are completed with precision.
  • Processes required shipping documents with a high degree of accuracy. Tracks and traces the client’s cargo and keeps him informed in real-time of the status of his shipment.
  • Suggests solutions when operations problems arise.
  • Complies with the SOP (client’s operating procedures).
  • Offers the best solutions to clients and acts in a way that ensures their loyalty;
  • Liaises with the different parties. Proactively identifies potential problems and ensures the situations are resolved as quickly as possible, keeping the client informed and supporting him in finding solutions.
  • Participates in meetings required by the employer;
  • Maintains good relations with colleagues and positively contributes to the work environment
  • Collects and shares relevant information about clients, work tools, forms and data with all internal parties.
  • Complies with company policies and procedures

Qualifications:
  • Education/Training:
  • Diploma in logistics and supply chain management or equivalent
  • 1 to 3 years of experience in a similar position;
  • Experience managing freight/cargo/courier;
  • Experience and solid proficiency in Incoterms (internationally accepted commercial terms defining the respective roles of buyer and seller in the arrangement of transportation and other responsibilities and clarifying when the risk/liability for the merchandise transfers from seller to buyer);
Knowledge:
  • Bilingual (Kiswahili– English) (verbal and written); (advanced level essential);
  • Proficiency in MS-Office suite;
  • Minimum knowledge of customs procedures and customs duties (desirable);
  • Good geographical knowledge
  • Focus on client service
  • Communication skills;
  • Ability to manage multiple files simultaneously in a fast-paced environment;
  • Ability to work under pressure;
  • Organization skills;

How to Apply
Please manually apply for this job using the details below:
Send your application letter, CV to hr@speedballcourier.com by 06th November 2019.

When applying do quote the post you are applying for in the Subject.

Commercial Manager at Global Packaging


Global Packaging (T) Ltd is a private company registered under the Companies act, 2002 (CAP 212) dealing with production and selling of packaging materials (PP woven bags).


We are looking for Commercial Manager who will be responsible with the following duties;

1. Maintain sustainable relationships with existing customers and develop a strategy to increase new customers.
2. Develop risk assessments and pricing structures for products to work toward organization objectives.
3. Develop strong relationships with different departments within their company to ensure everyone is working toward the same targets and goals.
4. Analyses sales and other reports that give insight into how a company can make adjustments to improve performance.
5. Ensure timely servicing customers’ orders and delivering their consignments
6. Develop commercial procedures and Implementation.
7. Make sure all Customers have the contractual Agreement with GPTL
8. Ensure timely collection of sales and ensuring credit limits are adhered.
9. Deal with Customer claims, negotiation and settlement.
10. Prepare and Monitoring Sales Budget
11. Provide Daily update of Sales Orders.
12. Perform any task assigned by Managing Director.


Education, Knowledge, Skills and Experience
· At least 1st degree in Accounting, Marketing or Business Administration
· Possession of CPA/ACCA will be an added advantage.
· Must have a knowledge in accounts
· Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
· Excellent Interpersonal skills
· Judgment and Decision Making - considering the relative costs and benefits of potential actions to choose the most appropriate one.
· Active Learning - Understanding the implications of new information for both current and future problems-solving and decision-making.
· Attention to detail and high level of accuracy.
· Computer skills i.e. Microsoft Office and Tally.
· Must possess not less than 5 years of work experience.


How To Apply:
Interested candidates who meet the above criteria should submit a CV with three work related referees through recruitment@globalpackaging.co.tz.

Deadline of submission will be on 14th Nov, 2019

Thursday, 31 October 2019

Hostel Receptionist (2 Positions)

ELCT: Eastern And Coastal Diocese Investment Trust Is Looking For Qualified And Suitable Candidates To Fill The Following Job Vacancy.

 The ELCT-ECD Investment Trust is a registered commercial unit of the Evangelical Lutheran Church of Tanzania Eastern and Coastal Diocese that appraises investment projects of the Diocese.


Position: Hostel Receptionist (2 Positions)
Location: Dar es salaam

Job Summary
ELCT: Eastern And Coastal Diocese Investment Trust Is Looking For Qualified And Suitable Candidates To Fill The Following Job Vacancy.

 The ELCT-ECD Investment Trust is a registered commercial unit of the Evangelical Lutheran Church of Tanzania Eastern and Coastal Diocese that appraises investment projects of the Diocese.


Other Jobs from ELCT

  1. Cleaners/ Room Attendants (3 Positions)
  2. Laundry person (1 Positions)


Minimum Qualification: Diploma

  • Experience Level: Mid level
  • Experience Length: 1 year


Job Description
General Terms and conditions to be observed
Good standard of personal presentation
Should have good customer care service skills
Should be calm and well organized even when working under pressure.
Should be a good team player
Age limit should be between 20-40 years.


QUALIFICATIONS AND SKILLS
Applicant should be a Diploma holder in Hotel Management or Marketing and Business Administration (Hospitality training will be an added advantage) or related field
Have computer skills and applications.
At least one year working Experience in this Field

Roles and Responsibilities
1. Welcome and greet guests and inform guests of hotel rates and services
2. Answer and direct incoming calls and confirm reservations for guests
3. ensure proper room allocation and confirm relevant guest information
4. verify guest's payment method and issue room keys and direct guests to their rooms
5. compute all guest billings, accurately post charges to guest rooms and house accounts
6. Retrieve mail, packages and documents such as faxes for guests
7. listen and respond to guest queries and requests both in-person and by phone
8. Complete and maintain any incident reports, daily activity reports or other reports requested by management
9. Manage conference room bookings and scheduling
10. Monitor visitors to the hotel
11. Maintain a neat and orderly front desk and reception area.


MODE OF APPLICATION
All applicants are required to get endorsement from their respective Pastors/ Parishes
Enclosed detailed CV and academic certificates;
All applicants must indicate two referees with their addresses;
Qualified and suitable Candidates are strongly advised to apply;


Deadline for application is 20th November 2019.

All applications should be addressed to the:
SECRETARY GENERAL,
ELCT-EASTERN AND COASTAL DIOCESE,
LUTHER HOUSE BUILDING,
P.O. BOX 837,
DAR ES SALAAM.
Email: info@elctecd.org
PHYSICAL ADDRESS: Luther House Sokoine Drive.

Friday, 25 October 2019

Service Agreement Assistant at ICAP Tanzania


JOB TITLE: Service Agreement Assistant (1 Position)

Job Summary
ICAP is actively looking for a highly decorated Service Agreement Assistant

Job Description
Reports to : Procurement, Logistics and Sub grants Manager
Travel : Up to 40% in intervention region
Overall Job Function:

The Service Agreement Assistant will provide efficient and effective service agreement support to operational and program staff at ICAP central and Regional Offices, ensuring that service agreements are prepared according to USG and Columbia University requirements. The Service Agreement Assistant will assist operations and program staff to monitor service agreement performance and ensure maximum utilization of funds available and the avoidance or disallowed costs and under spends. The Service Agreement Assistant will ensure service providers adhere to donor regulations.

Specific Responsibilities and Duties:
1) Ensure the administration and financial policies and procedures for the service agreement which includes; manuals, user guides and templates are adapted and compliant with USG and Columbia University requirements.
2) Assist to develop service agreements with various service providers.
3) Maintain effective records of all FIKIA grant activity (current projects, applications, donors, reporting time frames and transfer schedules) via a regularly updated database.
4) Assist in provision of technical support to service providers to improve Administrative and financial systems by using ICAP - Colombia University Management tools and general Management of funds procedures.
5) Conduct field supportive visits to monitor service agreements eg. RHMTs, CHMTs and other service providers.
6) Assist in ensuring consistent application of ICAP Financial and Administration polices/Standards, as well as USG and Columbia University rules and regulations.
7) Assist and support service providers in providing their reports accurately and on time.
8) Assist with preparation of trainings related with financial management for new service providers and staff and perform project financial reviews.
9) Assist in provision of procedures for service providers closing by making sure that all steps and regulations are followed properly.
10) Ensure communication from subs with supervisors is done efficiently.
11) Perform any other duties as assigned by the supervisor.

Required Qualification, Knowledge and Skills:
1) Required Education: Bachelor’s degree in Accounting and finance, Business Administration or related field.
2) Required Experience: Minimum of 2 years’ experience in supporting finance, sub grants and service agreement.
3) Demonstrated experience of managing projects and project accounting processes, involving more than one partner to strict funding criteria and on the ground outcomes.
4) Experience in budgeting, monitoring expenditure, preparing financial reports, reconciling project accounts.
5) Self-motivated and able to work independently as well as in a team.
6) Verbal communications and inter-personal skills including the ability to communicate clearly and assertively with a wide range of people from different cultures.
7) Able to communicate technical issues to non-technical colleagues.
8) High level of competency with spreadsheets, database and accountancy based IT.
9) Writing, reporting and editing skills including the ability to present information in a coherent manner.
10) Work as part of a multi-national team and to manage and develop relationships both internally and externally.
11) Knowledge of international donor funding environment, including reporting requirements, trends, procedures and priorities.

Application Instructions:
Qualified applicants should send their cover letter and CV by 4th November 2019 via email to icap-jobs-tanzania@cumc.columbia.edu, mentioning in the subject line the Position Title.

Only short listed applicants will be contacted.

Please DO NOT attach any certificates when submitting online.

ICAP is an equal opportunity employer; women are encouraged to apply.

Field Assistant (2 Post) - Kigoma


JOB TITLE: Field Assistant (2 Post) - Kigoma

ICAP is actively looking for a highly decorated Field Assistant 

Reports to : Field Officer
Travel : Up to 70% in intervention regions

Overall Job Functions:

The Field Assistant supports day-to-day field implementation of a community-based HIV testing and prevention program targeting key and vulnerable populations (KVP). Field Assistant will work closely with the Field Officer(s) to ensure delivery of community-based HIV testing services for target beneficiaries.

Specific Responsibilities and Duties:
1) Participate in the work plan development for daily implementation at district level of field activities.
2) Conduct day-to-day program implementation at the site level including preparing logistics for field activities.
3) Support the delivery of field-based HIV prevention services to beneficiaries by community outreach volunteers, including roll-out of day and night mobile outreach campaigns.
4) Support HIV testing and pre and post-test counselling with beneficiaries, and facilitate referrals for HIV positive clients.
5) Mentor and supervise peer outreach volunteers regularly and frequently during outreach sessions and lead weekly outreach volunteer meetings.
6) Prepare adequate supplies of commodities and tools to outreach volunteers and healthcare workers.
7) Work closely with healthcare workers and community outreach volunteers to ensure all data collection tools are entered appropriately, and conduct on-job mentor-ship for community outreach volunteers.
8) Assist with identifying/screening, recruitment, and training of community outreach volunteers from peer groups to implement the outreach services.
9) Participate in routine mapping/re-mapping of hotspots and size estimation where targeted populations are found.
10) Perform any other duties as assigned by the supervisor.

Required Qualification, Knowledge and Skills:
1) Required Education: Medically trained personnel (nurse, clinical officer, laboratory technician, MD, etc) who have current qualifications and training in phlebotomy and HIV testing duties.
2) Required Experience: Minimum of 1 year experience providing HIV testing and counselling services with demonstrated familiarity with MOH systems, tools and procedures for HIV testing and care management. Preference given to those who have additional experience with community-based HIV programs targeting KVP.
3) Excellent speaking, reading, and writing skills in English and Kiswahili.
4) Excellent computer skills, at minimum with Microsoft Office package.
5) Ability to maintain confidentiality regarding clients’ health status and sensitive information contained in data sources.
6) Flexibility to work after normal working hours and weekends at informal gatherings and entertainment centers and travel extensively to remote areas, including islands.
7) Ability to interact well with all targeted groups and peer outreach workers by facilitating a non-judgmental, non-discriminatory, and non-stigmatizing environment in the program, to welcome all key and vulnerable population beneficiaries regardless of their background.
8) Must be a Tanzanian Citizen: preference given to candidates already living in the job location region.


Application Instructions:
Qualified applicants should send their cover letter and CV by 4th November 2019 via email to
icap-jobs-tanzania@cumc.columbia.edu, mentioning in the subject line the Position Title.

Only short listed applicants will be contacted.

Please DO NOT attach any certificates when submitting online.

ICAP is an equal opportunity employer; women are encouraged to apply.