Showing posts with label Customer Service Jobs in Tanzania. Show all posts
Showing posts with label Customer Service Jobs in Tanzania. Show all posts

Monday, 4 November 2019

Customer Service Officer at Speedball Courier Services Ltd

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across several communication channels.

Job title: Customer Service Officer
Location: Dar es salaam

Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year
Job Description
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
Requirements:
  • Diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

How to Apply
Please manually apply for this job using the details below:
Send your application letter, CV to hr@speedballcourier.com by 06th November 2019.

When applying do quote the post you are applying for in the Subject.